Cancellation Policy

Cancellation Policy:

A credit card is required to book all appointments, and the card used to book the appointment will be charged in the event of a late cancellation or no-show.

We ask for at least 12 hours notice for all cancellations. This gives our staff time to make calls off the waitlist so our technicians can still be booked.
If you are unable to make your appointment, please contact the shop via phone (513-818-8749) or email ( info@sprucenailshop.com ) as soon as possible.

Canceling within 12 hours of your appointment will result in a 50% charge of the booked service.
No shows, and cancellations made after the appointment start time, will be charged the full service amount.
Any client arriving to their appointment with SNS, dip powder, or acrylics on their nails will be unable to receive their service and will be charged 50% of the originally booked service.

These policies are in place to protect our staff, and by making your appointment you are agreeing to the cancellation policy. Thank you for your understanding and support.