WHAT IS THE CANCELLATION POLICY?
We understand that things come up - especially during this strange time, however, we have decided to return to our 12-hour Cancellation Policy in order to protect our technicians and their time.
We ask for 12 hours notice for all cancellations. If you are unable to make your appointment, please contact the shop by phone (513-818-8749) or email (firstname.lastname@example.org) as soon as possible.
Cancelling after the 12-hours-before-your-appointment-mark will result in a 50% charge of the booked service.
No call/no shows will be charged the full service amount.
A credit card is still required to book all appointments. Thank you so much for your understanding.
I'M RUNNING LATE - WHAT DO I DO?
Give us a call! We will always try our best to accommodate you if you are running late. However, if you are 10 minutes or more late, your appointment may be forfeited so the client after you does not lose their time slot.
I'VE MADE AN APPOINTMENT, BUT I HAVE GEL ON -
If you currently have gels on your nails make sure you are booked for a gel removal as well, as the removal process can take up to 20 minutes, and is not included in any of our services.
We recommend you bring your own pair of flip flops as these are the only way to guarantee your polish will not smudge. Polish can take several hours, even up to 24 hours, to cure. We also have complementary disposable flip flops, or Haviannas sandals available for purchase as well. If you would like gel polish on toes, just let us know!
FUNGUS and WARTS?
We know it's no fun to talk about, but safety and sanitation are our top priority at Spruce! State Board of Cosmetology prohibits us from working on a client with any nail fungus or warts, as they are both highly contagious. This is required by law. If you’re unsure, don’t sweat it, just ask! Our nail technicians are professionals, and will handle each situation with discretion.
WHERE DO I PARK?
Street parking is available on Race Street in front of the shop, but not guaranteed. Findlay Market parking lots are located on Findlay Street (North Lot), south of the shop on Race St (South Lot), and on Elder Street between Campbell and Central Parkway (West Lot). Streetcar stop is directly across the street at Findlay Market.
GROUP BOOKINGS or BRIDAL EVENT?
We love a good party, but during Covid, safety for all clients and staff comes first. We are not currently allowing any food or drink in the shop, and all appointments must be booked individually for contact tracing. We ask that people arrive and leave at the start and end times of their appointments, even if their friends or family have other appointments at different times. If you'd like help with coordinating your separate appointment times, please contact our Communications Manager, Agnes, at email@example.com or call #513.873.8782.