FAQ's

WHAT IS THE CANCELLATION POLICY?

 

Cancellation Policy, Late Arrivals:

A credit card is required to book all appointments, and the card used to book the appointment will be charged in the event of a late cancellation or no-show.

We ask for at least 24 hours notice for all cancellations. This gives our staff time to make calls off the waitlist so our service providers can still be booked.

We send a courtesy reminder via text message and email 48 hours before the appointment.
If you are unable to make your appointment or need to make changes, please contact the shop via phone (513-818-8749) or email ( info@sprucenailshop.com ) as soon as possible.

• Canceling within 24 hours of your appointment will result in a 50% charge of the booked service.
• Canceling within 2 hours of the appointment start time and no-shows will be charged the full service amount.
• Same day changes to an appointment that result in a lower priced service will be charged for the originally booked service. 
• Any client arriving to their appointment with SNS, dip powder, or acrylics on their nails will be unable to receive their service and will be charged for the originally booked service.

Late Arrivals: 

• We recommend arriving early to your appointment, as parking in OTR and Walnut Hills can take a few extra minutes. Please visit our locations page to see our parking suggestions. The extra time will also give you an opportunity to choose colors, use the restroom, and relax prior to your appointment. 
• Clients who arrive late to an appointment may have their service adjusted to fit our available time, but they will be charged the full amount of the originally booked service.

 

I'M RUNNING LATE - WHAT DO I DO?

Give us a call! We will always try our best to accommodate you if you are running late.  However, if you are 10 minutes or more late, your appointment may be forfeited so the client after you does not lose their time slot.  

 

I'VE MADE AN APPOINTMENT, BUT I HAVE GEL ON - 

If you currently have gels on your nails make sure you are booked for a gel removal as well, as the removal process can take up to 20 minutes, and is not included in any of our services. We do not remove SNS, dip powder, acrylics, or any acrylic products. 

 

PEDICURE APPOINTMENT?

We recommend you bring your own pair of flip flops as these are the only way to guarantee your polish will not smudge. Polish can take several hours, even up to 24 hours, to cure. We also have complementary disposable flip flops. If you would like gel polish on toes, just let us know!

• Be sure to exfoliate 24-48 hours prior to your tan  
• Don't moisturize prior to service
• Wear loose, dark clothing
• Remove foundation (makeup wipes available upon request)
• Remove deodorant (removal wipes available upon request)

• Keep skin moisturized and hydrated after to extend the life of the tan
• Use gentle cleansers on the face and body
• Grab one of our tan-extending lotions and toners to ensure the tan lasts the full term
• Chlorine & contact with salt water will diminish tan quicker, as well as lots of sun exposure. Always use sunscreen.

 

FUNGUS and WARTS?

We know it's no fun to talk about, but safety and sanitation are our top priority at Spruce! State Board of Cosmetology prohibits us from working on a client with any nail fungus or warts, as they are both highly contagious. This is required by law. If you’re unsure, don’t sweat it, just ask! Our nail technicians are professionals, and will handle each situation with discretion.

 

WHERE DO I PARK?

Findlay Market: Street parking is available on Race Street in front of the shop, but not guaranteed. Findlay Market parking lots are located on Findlay Street (North Lot), south of the shop on Race St (South Lot). Streetcar stop is directly across the street at Findlay Market.

Walnut Hills: Metered, street parking is available on McMillan Street, but is not guaranteed. There is unmetered, free parking on Kemper and Curtis behind the shop. There is also a parking lot open west of Gilbert off of McMillan across from Fireside Pizza. 

 

GROUP BOOKINGS or BRIDAL EVENT?

We love a good party, but during Covid, safety for all clients and staff comes first. We are not currently allowing any food or drink in the shop, and all appointments must be booked individually for contact tracing. We ask that people arrive and leave at the start and end times of their appointments, even if their friends or family have other appointments at different times. If you'd like help with coordinating your separate appointment times, please contact our Communications Manager, Gloria, at gloria@sprucenailshop.com or call #513.873.8782.