FAQ's

WHAT IS THE CANCELLATION POLICY?

Our Covid 19 cancellation policy waives our regular cancellation policy during this time with three exceptions: 
1. If you arrive to your appointment with symptoms of illness, you will be denied your service and charged 50% of your appointment fee. 
2. If you arrive to your appointment and cancel any part of the scheduled service or cancel at or after the start time of your appointment, you will be charged 50% of the originally booked service. (e.g. You are scheduled for both a manicure and pedicure and upon arriving to your appointment choose to cancel the pedicure, you will be charged for 50% of the pedicure service.)
3. No-call no-shows will be still be charged 100% of the appointment fee.

 

I'M RUNNING LATE - WHAT DO I DO?

Give us a call! We will always try our best to accommodate you if you are running late.  However, if you are 10 minutes or more late, your appointment may be forfeited so the client after you does not lose their time slot.  

 

I'VE MADE AN APPOINTMENT, BUT I HAVE GEL ON - 

If you currently have gels on your nails make sure you are booked for a gel removal as well, as the removal process can take up to 20 minutes, and is not included in any of our services.

 

PEDICURE APPOINTMENT?

We recommend you bring your own pair of flip flops as these are the only way to guarantee your polish will not smudge. Polish can take several hours, even up to 24 hours, to cure. We also have complementary disposable flip flops, or Haviannas sandals available for purchase as well. If you would like gel polish on toes, just let us know!

 

FUNGUS and WARTS?

We know it's no fun to talk about, but safety and sanitation are our top priority at Spruce! State Board of Cosmetology prohibits us from working on a client with any nail fungus or warts, as they are both highly contagious. This is required by law. If you’re unsure, don’t sweat it, just ask! Our nail technicians are professionals, and will handle each situation with discretion.

 

WHERE DO I PARK?

Street parking is available on Race Street in front of the shop, but not guaranteed. Findlay Market parking lots are located on Findlay Street (North Lot), south of the shop on Race St (South Lot), and on Elder Street between Campbell and Central Parkway (West Lot). Streetcar stop is directly across the street at Findlay Market.

 

GROUP BOOKINGS or BRIDAL EVENT?

We love a good party, but during Covid, safety for all clients and staff comes first. We are not currently allowing any food or drink in the shop, and all appointments must be booked individually for contact tracing. We ask that people arrive and leave at the start and end times of their appointments, even if their friends or family have other appointments at different times. If you'd like help with coordinating your separate appointment times, please contact our Communications Manager, Agnes, at agnes@sprucenailshop.com or call #513.873.8782.




 

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